Frequently Asked Questions
Everything you need to know about shopping with HIGH5
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are the products on HIGH5 authentic?
Yes, we source all our products directly from authorized distributors and manufacturers to ensure 100% authenticity and high-quality standards for our customers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order once it has been placed?
Absolutely! Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, HIGH5 ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.